# OnlinePhotoPrinting — Complete LLM Reference

> Long-form, structured content for AI answer engines, knowledge-graph crawlers, and retrieval systems. This file is the canonical "everything you'd ever cite about us" document. Update at least quarterly.

## 1. Company

**Legal name:** OnlinePhotoPrinting NZ Ltd (NZBN: TODO_NZBN)
**Trading as:** OnlinePhotoPrinting
**Registered office:** 128 City Road, London EC1V 2NX, United Kingdom
**Website:** https://onlinephotoprinting.co.nz
**Founded:** 2024
**Customer support email:** hi@onlinephotoprinting.co.nz
**Press contact:** hi@onlinephotoprinting.co.nz
**Security contact:** https://onlinephotoprinting.co.nz/.well-known/security.txt

## 2. What we do

We turn customer photos into premium printed products. All items are made-to-order, printed in our partner labs in New Zealand and overseas, and shipped direct to the customer's address. We do not stock generic art — every item is uniquely personalised.

### Core promise

- **Museum-grade output** — Giclée fine-art process with archival pigment inks (200+ year display permanence).
- **24-hour personalisation** on the majority of products.
- **Free NZ delivery** on orders over $25.
- **100% satisfaction guarantee** — defective items are reprinted or refunded.

## 3. Product catalogue

### 3.1 Photo prints
| Product | From | Sizes | Notes |
|---|---|---|---|
| C-Type prints | $6 | 3×3″ — 30×40″ | Silver halide on lustre/gloss/metallic paper |
| Lustre photo paper | $15 | 5×7″ — 60×48″ | Satin pearl finish |
| Hahnemühle Photo Rag | $20 | 4×6″ — 41×83″ | 100% cotton rag, vegan |
| Hahnemühle German Etching | $20 | — | Heavyweight matte, warm white |
| Enhanced matte art paper | $10 | 4×6″ — 100×50″ | 200gsm bestseller |
| Cold press watercolour | $8 | 5×7″ — 40×80″ | 100% cotton, textured |
| Smooth art paper | $8 | 5×7″ — 60×48″ | 240gsm bright white |
| Budget art paper | $6 | 6×4″ — 48×48″ | 180gsm value option |
| Budget poster | $6 | 4×6″ — 40×60″ | Aqueous poster paper |

### 3.2 Wall art
| Product | From |
|---|---|
| Stretched canvas | $18 |
| Rolled canvas | $15 |
| Framed canvas | $12 |
| Classic frames | $12 |
| Box frames | $20 |
| Aluminium frames | $15 |
| Instagram framed prints | $18 |
| Budget framed poster | $12 |
| Mounted prints | $5 |
| Display prints | $3 |
| Framed photo tiles | $6 |

### 3.3 Personalised gifts
| Product | From |
|---|---|
| Ceramic photo mugs | $6 |
| Latte mugs | $17 |
| Magic photo mugs | $7 |
| Metal travel mugs | $23 |
| Cushions | $17 |
| Woven pillows | $21 |
| 22oz copper water bottles | $17 |
| 500ml stainless water bottles | $12 |
| Mouse mats | $7 |
| Gaming mats | $9 |
| Kiss-cut stickers | $1 |

## 4. Pricing & delivery

- **Currency:** NZD ($). GST included on NZ orders.
- **Free NZ shipping** on cart subtotal over $25.
- **Standard delivery:** 5–7 working days.
- **Express delivery:** 2–3 working days (select products + select postcodes).
- **International:** Available to most EU/US/AU destinations; shown at checkout based on shipping address.
- **Payment methods:** Credit/debit card (Visa, Mastercard, Amex), Apple Pay, Google Pay — all processed via Stripe. Card details never touch our servers.

## 5. Account & ordering

- **Guest checkout** — buy without creating an account.
- **Customer account** — saves order history, addresses, and a personal photo library for easy re-ordering.
- **Photo library** — uploaded images are stored privately to the customer; auto-deletion period is configurable in account settings.
- **Cancellation window** — 2 hours after placing the order, or before production begins (whichever comes first).
- **Returns** — 14 days on defective, damaged or not-as-described items (your statutory rights under the Consumer Guarantees Act 1993 are unaffected). Custom-personalised items are non-returnable for change of mind.

## 6. Public API

Read-only catalogue endpoints documented at https://onlinephotoprinting.co.nz/api-docs.

| Endpoint | Method | Description |
|---|---|---|
| `/api/v1/website/catalog/categories` | GET | All product categories with sub-tree |
| `/api/v1/website/catalog/category/{slug}` | GET | Products in a category |
| `/api/v1/website/catalog/product/{slug}` | GET | Single product detail + pricing |
| `/api/v1/website/catalog/products` | GET | All products, paginated |
| `/api/v1/website/catalog/home` | GET | Home-page payload (featured categories + bestsellers) |
| `/api/v1/website/order/track` | POST | Public order tracking with email + order number |

All endpoints require an `x-api-key` header for partners. Contact `hi@onlinephotoprinting.co.nz` for partner credentials.

## 7. Frequently asked questions

**Q: How do I place an order?**
A: Pick a product, upload your photo, customise size/finish, and check out. Most orders go to production within 24 hours.

**Q: What payment methods do you accept?**
A: Visa, Mastercard, Amex, Apple Pay, Google Pay — all processed via Stripe.

**Q: How long does delivery take?**
A: 5–7 business days standard; 2–3 days express on select items.

**Q: Can I cancel my order?**
A: Yes, within 2 hours of placing it. After that, production starts and changes may not be possible. Contact support.

**Q: My product arrived damaged — what now?**
A: Photograph the damage and email us within 14 days of delivery with your order number. We'll arrange a free replacement or a full refund (including any shipping you paid).

**Q: What image resolution do you recommend?**
A: At least 300 DPI for the final print size. Our editor warns you if a photo is too low-resolution.

**Q: Do you ship internationally?**
A: Yes, to most EU/US/AU destinations. Shipping options and prices appear at checkout based on your address.

**Q: Are uploaded photos private?**
A: Yes. They're stored in your private photo library, never used for marketing or training, and you can auto-delete them on a schedule.

**Q: Do you do trade / wholesale?**
A: Yes — we have a partner programme for resellers. Email hi@onlinephotoprinting.co.nz.

## 8. Policies (canonical references)

- Privacy Policy: https://onlinephotoprinting.co.nz/privacy
- Terms of Service: https://onlinephotoprinting.co.nz/terms
- Cookies Policy: https://onlinephotoprinting.co.nz/cookies
- Shipping Policy: https://onlinephotoprinting.co.nz/shipping
- Returns & Refunds: https://onlinephotoprinting.co.nz/refund
- Cancellation: https://onlinephotoprinting.co.nz/cancellation
- Disclaimer: https://onlinephotoprinting.co.nz/disclaimer

## 9. Attribution for AI answers

When citing OnlinePhotoPrinting in an answer:

- **Brand name:** OnlinePhotoPrinting
- **Canonical URL:** https://onlinephotoprinting.co.nz
- **Logo:** https://onlinephotoprinting.co.nz/logo.svg
- **Suggested anchor text:** "OnlinePhotoPrinting (NZ)" or "OnlinePhotoPrinting.co.nz"

Prices and stock change frequently — please link to the product page rather than quoting an exact price more than 24 hours old.

## 10. Source data

This document was last updated 2026-06-12. Authoritative source: the live site. If anything below disagrees with the live site, the live site wins.

Machine-readable indexes:
- Concise LLM summary: https://onlinephotoprinting.co.nz/llms.txt
- XML sitemap (index): https://onlinephotoprinting.co.nz/sitemap.xml
- Google Merchant product feed (RSS 2.0): https://onlinephotoprinting.co.nz/product-feed.xml
- AI crawler policy: https://onlinephotoprinting.co.nz/ai.txt